Customer Sales & Retention Apprentice
Apprenticeship: Customer Service Practitioner Level 2
Start Date: Sep 1, 2021
Closing Date: Aug 16, 2021
GIVE CUSTOMERS SOMETHING TO SMILE ABOUT
Customer Sales & Retention Apprentice | Teesside
£18,530 + on-target commission of £5,500 and uncapped commissions for overachievement + amazing benefits + 25 days’ holiday + opportunities for flexible working
Want to study and work towards professional qualifications while learning how to deliver exceptional customer service? Then our Customer Sales & Retention Apprentice Scheme could be just what you’re looking for.
An exciting future at Virgin Media
For over 20 years, we’ve been building connections that matter. Now we’re growing every part of our business to connect even more customers to the things and people they care about. And as a Customer Sales & Retention Apprentice, you’ll be right at the heart it.
Supercharge your customer service skills
Working in our Teesside call centre teams, you’ll learn how to retain customers who are thinking of leaving us by providing them with a fantastic experience and responding to their needs. It’s a job that requires real customer service expertise. So as part of your Customer Sales & Retention Apprenticeship, we’ll train you to listen effectively and handle objections while selling customers the benefits of all our great products and services.
“The apprenticeship has shown me just how much I’m capable of achieving.”
Kirstie, former Customer Sales & Retention Apprentice
What’s in it for you
The opportunity to earn a good salary while working towards a Customer Service Level 2 Apprenticeship. This involves honing your skills in customer service, communication, influencing and organisation, so gives you a great foundation for any number of future career paths (in Virgin Media and beyond). You’ll also enjoy some amazing benefits, including:
- On target commission (OTC) of £5,500 plus uncapped commissions for overachievement
- Annual incentive scheme with outstanding prizes for top performers
- Weekly and monthly incentives where you can win vouchers, early finishes, days off and more
- 25 days’ holiday a year, rising to 28 days once you’ve been with us five years
- Unbeatable deals on mobile, broadband, TV and home phone services
- Choice of a range of personal benefits, including medical plans and dental cover
- Contributory pension scheme
Work where you work best
Our call centres have remained open during the pandemic, reflecting the fact that our services have become more vital than ever before. But we are still keen for as many of our employees as possible to work from home, including our Customer Sales & Retention Apprentices. So after an initial five-week training period, you should get some flexibility over where you work, whether it’s from the comfort of your own home or in a buzzing modern call centre, complete with break-out areas, pool table and top-quality canteen.
What we look for
Brilliant all-round communicators who are great with people and will thrive in a fast-paced, target-driven environment. Listening skills are really important, as is the ability to learn and remember key information about products and services. You also need to be happy working rotational shifts. Our Customer Sales & Retention Apprentices work 37.5 hours a week at various times between 8am-9.15pm (Monday to Friday) and 8am-6.15pm (Saturday and Sunday) and as such you must be over 18 years of age.
Apprenticeship: Customer Service Level 2
Scheme Duration: 15 months, but all our apprenticeships are offered on a permanent basis
Start date: 28th June 2021